REJOOV BOOKING CONDITIONS

• You are required to confirm the booking in writing, via email.
• Confirmation of participant numbers is required at least 7 days before the service is provided. 

General

• Prices are quoted in AUD, exclusive of GST.
• Prices are estimated and subject to change. A quote will be provided to confirm the final price.
• Rejoov reserves the right to review the quote, for changes including but not limited to decrease or increase in participant numbers. 
• Should a particular service not be available, Rejoov will supply a suitable alternative of similar cost, in consultation with the client.
• Rates include travel within 25km of Perth Metro. I.e. Joondalup or Fremantle.

Pricing variations

• Prices may vary, inclusive but not dependent on frequency and location.
• We offer free set up and pack down when it takes 10 minutes from parking to the service room. Charges may apply for parking fees or a longer set up and pack down. 
• A surcharge applies for services provided outside of business hours and on weekends.
• If a security pass is required, please arrange prior to the day. If this is not arranged beforehand and there is a delay in the therapist transit time, it may incur your business an extra cost.  

Repeat bookings

We offer discounted rates for repeat bookings. 

• Massage: discounted rate is available from the second visit onwards, when Rejoov returns within 4 weeks of the previous visit. Minimum booking of 2-hours.
• Classes and Workshops: To receive discounted rates, the client must schedule the dates for every service. Cancellation fees apply (see below).
• Wellness Classes: Discounted rates are only available when booking the same class category.

Massage Rates - Conditions

• Prices include travel, massage therapist, massage chair or table (not applicable to workstation).
• Prices are quoted per massage therapist.
• Bookings of more than 4 hours will incur an additional cost for therapist breaks.
• Staff Pay: Conditions Apply - please contact Rejoov to organise
  • Minimum 2 hours. The client and Rejoov will agree to the booking duration. If there are not enough staff to meet the booking duration, or staff are no-shows, Rejoov will invoice the client the difference.

Rejoov Time Program

The final price will be confirmed upon booking.

• Rejoov will provide a selection of classes and workshops that are available within this program. The client can choose 2 x workshop topics, 1 x class category (to be repeated 6 times) and either workstation or chair massage. 
• Upon booking, all 12 services must be scheduled within a 12-month period (cancellation fees apply - see below)
• For teams of up to 20 staff, every staff member can participate in the services. For teams with more than 20 staff,  staff may need to alternate between services. Alternatively, Rejoov can provide an updated quote to provide services for more than 20 staff.  

Special Offer: Book 4 workshops to receive free massage

Book 4 workshops to receive 2-hour free workplace massage.

• The 2-hour free massage is available for a maximum of 20 staff. Staff members will receive 5 to 15-minute massages (duration is dependent on the number of staff). 
• The free workplace massage is available after all 4 workshops have been held and accounts settled.
• Must be scheduled within 3 months of final workshop.
• Free for workplaces within 25km of Perth Metro i.e. Joondalup or Fremantle.
• 2-hour massage to be used within 1 visit.
• Cannot be used in conjunction with any other offer.

Special Offer: 10% off Social Dynamics Workshops

• Not available with any other offer.

Free Workplace Health Checks

Rejoov and North Metropolitan TAFE have teamed up to offer free onsite health checks to Rejoov customers. 

• This free service accompanies new bookings of Rejoov's wellness services made during October and November 2019.
• Dates are subject to availability. 
• Locations outside of Perth CBD are subject to the discretion of Rejoov and NM TAFE. 
• Health checks are available for a minimum of 20 attendees. 
• Health checks are performed by an enrolled nursing student, under the supervision and guidance of qualified registered nurses. 
• Rejoov will liaise with the customer to book the health checks with NM TAFE. 

• Payment can be made by credit card, cash or direct deposit. Direct deposits must include the invoice number in the description. 
• Credit card payment can be made with MasterCard, Visa, American Express. A surcharge of 2.2% applies.
• Single bookings: An invoice will be sent after the service has been provided. Payment is due within 14 days of receiving the invoice. 
• Repeat Bookings and Wellness Programs: A payment schedule will be confirmed upon booking.

Single Bookings

Rejoov must be notified in writing of cancellation or reduction of hours. 

Cancellation (or reduction of hours) within 5 business days: up to 60% of the estimated charges will be payable.

Cancellation (or reduction of hours) within 5 hours: up to 100% of the estimated charges will be payable.

Third Parties

Regardless of notice, in addition to the cancellation fee, any costs for a third party as agreed to by the client which are not refundable to Rejoov will be payable by the client to to the third party. 

Repeat Bookings and Wellness Programs

We offer discounted rates for repeat bookings. If, part-way through the contract, the remainder of the services are cancelled, Rejoov may issue a cancellation invoice that will back-charge for services already received (the invoice will charge the difference between the discounted and full price).

Repeat Massage Bookings

There is no minimum term for repeat bookings. We ask for 3 days notice to cancel your repeat massage booking. If a booking is reduced or cancelled within 3 business days, 60% of the estimated charges will be payable.  

Force Majeure

Should any Force Majeure inclusive of but not limited to an earthquake, fire, flood, tsunami, cyclone, or civil disturbance, prevent Rejoov from carrying out its obligations Rejoov shall not be liable for non-performance under this agreement. If Rejoov cancels due to force majeure all deposits paid will be refunded or we will reschedule the service. 

a) To the full extent permitted by law, the Customers release the Owner from, and agree that the Owner is not liable in any way for any liability, or injury, loss or damage arising out of or in connection with, either directly or indirectly, the Owner’s services including, but not limited to providing the materials or information contained on the Website and/or linked sites on the WWW, unless it is caused by the negligence of the Owner. 

b) the Owner may plan and deliver wellness programs that best suit the Customers at an individual level and age, then the Customers must undertake a risk assessment and must be satisfied with their own risk assessment that he or she is able and have the ability to participate in that wellness programs.